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Integration

API Integrations

Channel managers, OTAs, accounting systems, government rails (eTIMS, FIRS, SARS).

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The problem

Modern operations live or die on integrations. Channel managers, accounting, tax authorities, payment processors, OTAs, courier APIs — each has its own auth, rate limits, and idea of what 'idempotent' means. Most projects budget for one integration; almost all of them need ten.

How we approach it

  1. 01Treat each integration as a contract: request, response, retries, failure mode, monitoring.
  2. 02Build an integration layer, not point-to-point spaghetti.
  3. 03Replay-safe webhook handlers with dead-letter queues.
  4. 04Synthetic monitoring — find out the API broke before your customer does.

Capabilities

  • Channel managers (SiteMinder, STAAH, RateGain, Cloudbeds)
  • OTAs (Booking.com, Expedia, Airbnb, Hotelbeds, Agoda)
  • Accounting (Sage, QuickBooks, Xero, Odoo)
  • Tax authorities (KRA eTIMS, FIRS, SARS, URA, GRA)
  • Logistics (DHL, FedEx, Sendy, Glovo, Jumia Logistics)
  • Communications (Twilio, Africa's Talking, WhatsApp Business)
Stack
  • Typed API clients with contract tests
  • Queue-backed retry with exponential backoff
  • OpenTelemetry tracing across boundaries
Deliverables
  • Working integrations with monitoring and alerting
  • Sandbox and production secrets properly managed
  • Runbooks for each integration's failure modes
Fit for
  • — Anyone whose product depends on a third-party API to function
  • — Operators consolidating multiple legacy integrations
Not for
  • — One-off Zapier-class wiring — use Zapier

Have a api integrations project?

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